Help & support

You can sign in with your email and password, with a code we email you (no password needed) or with Google or Apple. If you've forgotten your password, tap “Forgot your password?” on the sign-in screen or sign in with a code. If you still can't get in, write to us from your account's email.

Subscriptions are managed in the store where you bought them: on iPhone or iPad, in Settings › your name › Subscriptions; on Android, in Google Play › Payments & subscriptions; and if you paid on the web, in the app under Premium › Manage subscription. They renew automatically until you cancel (on the App Store, at least 24 hours before the period ends) and stay active until the end of the paid period.

If you've changed phones or reinstalled the app, sign in with the same account and tap “Restore purchases” on the Premium screen. Refunds are handled by the store where you paid: Apple (reportaproblem.apple.com) or Google Play (from your order history). If you paid on the web, write to us.

In the app, go to your profile and tap “Delete account”. If you no longer have the app, you can do it at botifarra.app/en/delete-account with a code we email you. Deleting your account does not cancel an App Store or Google Play subscription: cancel it in the store as well.

Coins are virtual and only work inside Botifarra.app: they have no monetary value and can't be exchanged for money or moved to another account. You earn them with the daily reward, by watching videos, by winning Juga fort games and, with Premium, with a monthly gift.

From the “⋯” menu of a message, a post or a profile you can choose “Report” or “Block”. We review reports within 24 hours, and the reported person doesn't know who reported them.